{"id":4545,"date":"2023-03-02T14:35:18","date_gmt":"2023-03-02T14:35:18","guid":{"rendered":"https:\/\/forbes.co.il\/e\/?p=4545"},"modified":"2023-03-06T08:12:51","modified_gmt":"2023-03-06T08:12:51","slug":"top-5-benefits-of-voice-ordering-ai-for-restaurants-according-to-xina-ai-ceo-carl-sconnely","status":"publish","type":"post","link":"https:\/\/forbes.co.il\/e\/top-5-benefits-of-voice-ordering-ai-for-restaurants-according-to-xina-ai-ceo-carl-sconnely\/","title":{"rendered":"Top 5 Benefits of Voice Ordering AI for Restaurants According to Xina AI CEO Carl Sconnely"},"content":{"rendered":"\n<p class=\"has-text-align-center has-vivid-red-color has-text-color wp-block-paragraph\"><em><strong>ForbesPro<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">AI is advancing in many different industries, including food and restaurant services. To ride this trend, <strong>Carl Sconnely<\/strong>, the owner of Miami Beach-based tech company<strong> Quartile 3 Robotics<\/strong>, has spent years developing <a href=\"https:\/\/www.xina.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Xina AI<\/a>, a voice-ordering system that could revolutionize the restaurant industry and capitalize on this trend.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What is a voice ordering AI?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Restaurants and hotels can utilize conversational AI, also known as voice AI, to modernize their ineffective and dated order-taking systems. Voice-activated AI ordering assistants can take customers&#8217; orders quickly and accurately. This technology allows for the instant transmission of orders from mobile devices or kiosks to the kitchen or an external POS system, allowing customers to experience shorter wait times while front-of-house employees have more time to attend to other matters. Since voice orders are recorded and saved, analytics can be run on that data to provide true insights that owners won&#8217;t get from their employees or touch screens.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to Sconnely, there are five key benefits to this technology.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Adapting to consumer behaviors<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fifty-one percent of US consumers use voice technology for product research, resulting in one billion voice searches each month. Quick-service restaurants are already utilizing this innovation, realizing it can help them modernize while adapting to shifting consumer behaviors. In a society that has become more cautious about health and safety, voice technology supports touchless, remote, and hygienic customer experiences.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"900\" height=\"450\" src=\"https:\/\/forbes.co.il\/e\/wp-content\/uploads\/2023\/03\/gggg.jpg\" alt=\"\" class=\"wp-image-4552\" srcset=\"https:\/\/forbes.co.il\/e\/wp-content\/uploads\/2023\/03\/gggg.jpg 900w, https:\/\/forbes.co.il\/e\/wp-content\/uploads\/2023\/03\/gggg-300x150.jpg 300w, https:\/\/forbes.co.il\/e\/wp-content\/uploads\/2023\/03\/gggg-768x384.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><figcaption class=\"wp-element-caption\">In a society that has become more cautious about health and safety, voice technology supports touchless, remote, and hygienic customer experiences | Photo: Shutterstock<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Reducing labor costs<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quick-service restaurants (QSRs) in the US are feeling the effects of the highest inflation rate in 40 years. Labor shortages have led to business closures and overworked employees. &nbsp;In hotels, staff answering in-room dining or housekeeping calls can not be eliminated.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voice-activated AI ordering assistants can automate the ordering process, doubling staff productivity during busy times. Team members can now devote their time and energy to more valuable tasks and in-person interactions with customers rather than manually entering guest orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Ensuring consistent quality<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Taking orders is a very promising use of voice technology in the restaurant and hotel business. Conversational AI systems can keep up with customers even in a fast-paced work environment with an accuracy rate of <a href=\"https:\/\/hi.auto\/why-voice-ordering-is-the-future-of-fast-food-dining\/\" target=\"_blank\" rel=\"noreferrer noopener\">94%<\/a>. Through AI, companies can ensure that every customer gets the same fast, accurate, and affordable service, according to their standards.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Upselling to boost sales<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the most important ways for restaurants to make more money is to sell extra items. Upselling does not entail additional costs, but many employees forget or are hesitant to bring up additional offers. AI can help identify upselling opportunities by observing and analyzing individual customer behavior. Touch screens do not provide accurate upselling data. If a customer orders a hamburger and fries, both items are added separately, so it&#8217;s not known if the touch screen upsold the fries. With voice, the AI knows if the customer says \u201chamburger and fries\u201d vs. &#8220;hamburger.&#8221; It checks the cart for items and asks, \u201cWould you like cheese on the hamburger?\u201d or, for items not in the cart, \u201cWould you like to add a _____ to your order?\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"900\" height=\"450\" src=\"https:\/\/forbes.co.il\/e\/wp-content\/uploads\/2023\/03\/shutterstock-663863257.jpg\" alt=\"\" class=\"wp-image-4554\" srcset=\"https:\/\/forbes.co.il\/e\/wp-content\/uploads\/2023\/03\/shutterstock-663863257.jpg 900w, https:\/\/forbes.co.il\/e\/wp-content\/uploads\/2023\/03\/shutterstock-663863257-300x150.jpg 300w, https:\/\/forbes.co.il\/e\/wp-content\/uploads\/2023\/03\/shutterstock-663863257-768x384.jpg 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><figcaption class=\"wp-element-caption\">Conversational AI systems can keep up with customers even in a fast-paced work environment with an accuracy rate of 94%  | Photo: Shutterstock<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Less food gets wasted<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The food service industry wastes approximately 22 to 33 billion pounds of produce a year. Making mistakes when taking orders contributes to sending food and produce to the waste bin. Restaurants also lose $25 billion annually, as more than 70% of food goes to waste even before reaching the customer&#8217;s plate. According to some studies, eliminating food waste could increase a company&#8217;s bottom line by up to 6%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Advancing AI in restaurant operations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.xina.ai\/demo-request\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI voice technology<\/a> can benefit both the restaurant and the customer. Sconnely says, <em>&#8220;It transforms business processes, enhances operational efficiency, and increases customer satisfaction.&#8221;<\/em> Further development in voice technology could also usher in exciting new horizons for business while providing consumers with individualized services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center has-vivid-red-color has-text-color wp-block-paragraph\"><em><strong>ForbesPro is Forbes\u2019s Marketing content brand<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Voice-activated AI ordering assistants can take customers&#8217; orders quickly and accurately. What are the key benefits to this technology?<\/p>\n","protected":false},"author":37,"featured_media":4572,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[95,11],"tags":[],"class_list":["post-4545","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hide-on-homepage","category-forbespro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Top 5 Benefits of Voice Ordering AI for Restaurants According to Xina AI CEO Carl Sconnely - Forbes Israel<\/title>\n<meta name=\"description\" content=\"Voice-activated AI ordering assistants can take customers&#039; orders quickly and accurately. 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