When fans walk into Wembley Stadium or Wimbledon, they see the show – but what they don\u2019t see is everything underneath it: An \u2018invisible\u2019 workforce working hard in unison powering the global experience economy to make sure the event is running seamlessly.<\/p>\n\n\n\n
\u201cIn order to make an experience\u2026 it can be thousands of workers,\u201d Omri Dekalo explained.<\/p>\n\n\n\n
The hidden infrastructure behind modern events is a fragmented labor force made up of temporary workers, contractors, and staffing agencies. It spans industries (from sports and concerts to catering, security, and hospitality) and often operates in clear view but with near-total invisibility.<\/p>\n\n\n\n
\u201cNo one feels it, no one sees it,\u201d Dekalo said. \u201cIt just works and it creates amazing moments.\u201d But beneath that seamless experience is a system that, until recently, was anything but that.<\/p>\n\n\n\n