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Founded by industry veterans with over 60 years of combined experience, Remote Employee is challenging the rules of business process outsourcing (BPO). In an industry worth billions and growing exponentially, the company aims to completely revamp how businesses connect with global talent through its sophisticated staffing systems.
Providing highly educated and experienced English-speaking staff, Remote Employee offers a cost-effective solution that promises to disrupt the traditional BPO model.
“We created Remote Employee to easily connect businesses of all sizes to the global workforce. We help our clients grow and scale faster than traditional methods,” says Ruffy Galang, CEO and co-founder of Remote Employee.
The Mechanics of BPO and Remote Employee’s Unique Strategy
Companies contract third-party service providers to handle specific business functions in business process outsourcing, allowing them to focus on their core competencies. Traditionally, BPO has been categorized into back-office operations, such as accounting and IT services, and front-office operations, including customer support and marketing.
Technological advancements and the need for cost efficiency have driven exponential growth in the BPO industry over the past two decades. According to a report by Grand View Research, the global BPO market size was estimated at $280.64 billion in 2023 and is projected to grow at a compound annual growth rate (CAGR) of 9.6% from 2024 to 2030.
The increasing demand for outsourcing services across various sectors, including healthcare, finance, and IT fuels this growth.
What sets Remote Employee apart from traditional BPO providers is its unique focus on remote staffing, seamlessly adding global talent into clients’ operations. The company offers a straightforward billing system with one low monthly cost per employee, making it easy for businesses to budget and manage expenses.
Additionally, Remote Employee’s state-of-the-art facilities provide employees with access to the latest technologies and reliable connectivity.
“Our simple billing model and investment in technology make it very easy for any size company to have support staff overseas,” says Galang. “We are fully compliant with all legal requirements in the Philippines. We make sure our clients face no legal issues when hiring Filipino staff.”
The Potential for Industry Disruption
Among the most important advantages of Remote Employee’s model is the potential for substantial cost savings. Hiring staff from the Philippines allows businesses to cut labor costs by 50-70%, a significant saving among rising staffing costs. This cost efficiency is particularly attractive to small and medium-sized enterprises (SMEs) that may not have the resources to maintain large in-house teams.
“With Remote Employee, businesses can secure the best staff of their sector while also saving up to 70% on labor costs. Businesses gain round-the-clock services, allowing them to better focus on their core operations,” Galang explains.
Remote Employee’s services also provide businesses access to a highly skilled talent pool. “Our recruitment process includes cultural adaptability tests and workshops to make sure that our staff can seamlessly mesh into our clients’ operations,” says Galang.
Future Trends and Opportunities
Technological advancements such as artificial intelligence (AI) and robotic process automation (RPA) are expected to play a significant role in the coming BPO industry disruption. These technologies can enhance efficiency, reduce error rates, and provide deeper insights into customer behavior. Remote Employee is already investing in these areas to stay ahead of the curve and offer the latest solutions to its clients.
“We are developing a bespoke system that allows companies abroad to easily manage their staff wherever they are,” Galang reveals. “This system will bridge the gap between the client and Remote Employee, smoothing processes and making work even more efficient.”
Combined with its already disruptive staff outsourcing methods, Remote Employee may be among the most disruptive companies to enter the field. No longer is staff outsourcing relegated to the largest and most wealthy corporations; now, even small enterprises can benefit from highly skilled remote help. To stay competitive, embracing a global workforce isn’t just an advantage; it’s necessary.
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